App Editions

The app is available in two editions to match the needs of different teams: Standard and Advanced. Both editions provide a reliable way to keep your Confluence content in sync with Zendesk, but the Advanced edition includes additional controls for larger teams or more complex documentation structures.

Standard Edition

The Standard edition is ideal for teams with a single knowledge base or those who simply want to publish their release notes from Released to Zendesk. It provides all the core functionality needed to sync content from Confluence to Zendesk, keeping the setup straightforward and free of unnecessary complexity.

Included features

• Sync one Confluence space

• Map one sync root to a Zendesk section

• Manual and scheduled syncs

• Sync logs for visibility into publishing activity

• Automatic validation of mappings before each sync

Best for

Smaller teams or those maintaining a single documentation space.

Advanced Edition

The Advanced edition is built for teams with multi-space documentation, layered structures, or more granular control requirements. It expands on the Standard feature set with additional flexibility and configuration options.

Included features

• Sync multiple Confluence spaces

• Configure multiple sync roots within each space

• Map each sync root to its own Zendesk section

• Fine-grained control over what content is published

Best for

Growing teams, multi-product organizations, or anyone who maintains complex or segmented documentation across several spaces.

Choosing the Right Edition

If you only need to publish content from a single space, the Standard edition gives you everything required. If you manage multiple teams, multiple documentation areas, or need to publish different parts of your knowledge base to different Zendesk sections, the Advanced edition is the better fit.

Both editions offer the same core experience and seamless Confluence to Zendesk integration — the choice simply depends on the scale and structure of your documentation.