Inbox

One place for your team to track, triage, and respond to feedback across all your portals.

The Inbox is your central place for managing feedback from all your portals — whether it’s a comment on a roadmap item, a reply in a thread, or a suggestion submitted through a standalone form.

Each item in the Inbox represents a feedback thread. A thread is created when:

• A customer submits new feedback using the “Give feedback” form, or

• A user adds a first-level comment on a roadmap item.

All subsequent replies — whether from your team or the customer — are shown within the same thread. This keeps the conversation in one place.

Inside a thread, you’ll see:

• Who gave the feedback

• What portal it came through

• The original message

• All public replies (from your team or customers)

• Any internal notes left by your team

• The current status of the thread (e.g. Open, Waiting, Closed)

Feedback Status

Each feedback item can be marked with a status to track progress internally and externally.

Available statuses:

Status	Description
Open	New or unaddressed feedback.
Waiting	Waiting for a response from the customer or stakeholder.
Closed	The feedback has been handled or is no longer relevant.

Tip: You can change status from the keyboard or via the status menu on each feedback item.

Filtering the Inbox

Use filters to focus on the feedback that matters most. You can currently filter bty the

Property
Workspace	Narrow down feedback by its associated workspace.
Status	Filter by feedback status (Open, In Progress, Closed).

Replies

Reply directly to the customer from the Inbox. Replies are public and visible to the customer via the portal or email.

Internal Notes

Use internal notes to collaborate with your team without notifying the customer.

• Notes are only visible to your team.

• Useful for adding context, tagging teammates, or linking to related work.

Keyboard shortcuts

Command	Windows/Linux	macOS
Next item	J	J
Previous item	K	K
Reply	Enter or R	Enter or R
Add internal note	N	N
Add to work item	Shift + K	Shift + K
Change status	D	D
Close	E	E
Filter	Shift + F	Shift + F