# Inbox

<figure><img src="/files/u51VgxaYybbZ6yHV6CJ9" alt=""><figcaption></figcaption></figure>

The Inbox is your central place for managing feedback from all your portals — whether it’s a comment on a roadmap item, a reply in a thread, or a suggestion submitted through a standalone form.

Each item in the Inbox represents a feedback thread. A thread is created when:

* A customer submits new feedback using the “Give feedback” form, or
* A user adds a first-level comment on a roadmap item.

All subsequent replies — whether from your team or the customer — are shown within the same thread. This keeps the conversation in one place.

Inside a thread, you’ll see:

* Who gave the feedback&#x20;
* What portal it came through
* The original message
* All public replies (from your team or customers)
* Any internal notes left by your team
* The current status of the thread (e.g. Open, Waiting, Closed)

## Feedback Status

Each feedback item can be marked with a status to track progress internally and externally.

Available statuses:

<table><thead><tr><th width="180.140625">Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Open</strong></td><td>New or unaddressed feedback.</td></tr><tr><td><strong>Waiting</strong></td><td>Waiting for a response from the customer or stakeholder.</td></tr><tr><td><strong>Closed</strong></td><td>The feedback has been handled or is no longer relevant.</td></tr></tbody></table>

*Tip: You can change status from the keyboard or via the status menu on each feedback item.*

## Feedback Search

Use search to find feedback on a specific topic in your inbox. Combine search with filters to target certain workspaces or items by status.

<div align="left"><figure><img src="/files/7lmQKYBwselR2VeBeLwD" alt="" width="563"><figcaption><p>Feedback search</p></figcaption></figure></div>

## Filtering the Inbox

Use filters to focus on the feedback that matters most. You can currently filter bty the&#x20;

<table><thead><tr><th width="180.015625">Property</th><th></th></tr></thead><tbody><tr><td><strong>Workspace</strong></td><td>Narrow down feedback by its associated workspace.</td></tr><tr><td><strong>Status</strong></td><td>Filter by feedback status (Open, In Progress, Closed).</td></tr></tbody></table>

## Replies

Reply directly to the customer from the Inbox. Replies are public and visible to the customer via the portal or email.

## Internal Notes

Use internal notes to collaborate with your team without notifying the customer.

* Notes are only visible to your team.
* Useful for adding context, tagging teammates, or linking to related work.

## Keyboard shortcuts

<table><thead><tr><th width="269.3333333333333">Command</th><th>Windows/Linux</th><th>macOS</th></tr></thead><tbody><tr><td>Next item</td><td><code>J</code></td><td><code>J</code></td></tr><tr><td>Previous item</td><td><code>K</code></td><td><code>K</code></td></tr><tr><td>Reply</td><td><code>Enter</code> or <code>R</code></td><td><code>Enter</code> or <code>R</code></td></tr><tr><td>Add internal note</td><td><code>N</code></td><td><code>N</code></td></tr><tr><td>Add to work item</td><td><code>Shift</code> + <code>K</code></td><td><code>Shift</code> + <code>K</code></td></tr><tr><td>Change status</td><td><code>D</code></td><td><code>D</code></td></tr><tr><td>Close</td><td><code>E</code></td><td><code>E</code></td></tr><tr><td>Filter</td><td><code>Shift</code> + <code>F</code></td><td><code>Shift</code> + <code>F</code></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

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