How to Open the developer console to check for errors

If you encounter issues with viewing or interacting with web page elements like drop-down menus or buttons, we may ask you to check your browser's console for JavaScript errors. Use the following shortcuts to open the developer console in your browser.

Windows

Chrome: Ctrl + Shift + J

Firefox: Ctrl + Shift + K

Internet Explorer: F12 key or right click and select Inspect element

Mac

Chrome: Cmd + Opt + J

Firefox: Cmd + Opt + K

Once you've clicked the keyboard shortcuts, you'll see the web console window at the bottom of your browser. Make sure the Console tab is selected and then open or refresh the web page you were having trouble with. Take a screenshot of what you can see and share it via email or your support ticket.